FAQs

This topic contains frequently asked questions regarding Write!.

Write! Management Console (WMC)

How can I upgrade my software from an old version?

If you want to upgrade your software from and old version, for example version 7 or earlier, insightsoftware recommends you do the following:

1. Install the last 8.x.x version.

2. Then, use the 9.x installer.

If you're for example on version 5.x.x, then install the versions in the following order: 5.x.x → last 6.x.x → last 7.x.x → last 8.x.x → current version.

You can ask our Support Team for the installers.

Where to download Write!?

You can download Write! on the customer portal here.

How can I reset my password?

You can reset your password by selecting the Forgot Password? option here.

I don't have an account on customer portal. How do I get one?

If you're already a customer, contact anna.kruckels@insightsoftware.com.

How to upgrade from old versions (<8.x.y) to the current version?

To upgrade the software from older version to the current version, do a manual backup of the configuration folder in /platform/data destination. The installer handles the update gracefully.

If an error message appears after the upgrade when you log into the Management Console, you need to do the following:

1. Accept the errors.

2. Test if Management Console runs as expected.

3. Check if users and configuration are correct. If correct, it means that the software has been upgraded properly.

If the users and configuration are incorrect, insightsoftware recommends you perform an incremental update (v.5 > v.6 > v.7 >... > current) based on the backup.

How can I reach Write! Management Console WMC?

After installing Write! server, WMC is available through port 4001 at the IP address/URL under which it is hosted (for example locally: http://127.0.0.1:4001, or with ssl-encryption: https://[my-company's-url]:4001).

If you don't know the URL/IP but have a running Write! extension inside Qlik, you can find a link to WMC in Server Settings.

Note: When installed on-premise, make sure the Windows Service (Write_Service) is running in order to have WMC running.

Which databases are supported?

The supported databases are Azure Synapse, MariaDB, MSSQL, Oracle, PostgreSQL, Snowflake and SQLite.

What function does the Primary checkbox have when editing or creating Edit endpoints?

The primary checkbox marks a row in an Edit table as being part of its primary key. Write! constructs the primary key by combining the marked columns and enforcing its uniqueness.

Why are some of my columns not being saved despite them being part of the endpoint?

A common reason is that every dimension or measure that should be saved needs to have its technical field name in the Property Panel set to the TFN set in the extension's endpoint.

Why is it impossible to create a new user?

You can create access allocation rules for both WMC and Write! users in the WMC. Write! users are automatically created on first login through Qlik. WMC users are created on first login through LDAP. Then, those users appear in the Users submenu of WMC and can be edited.

Why do I have certificate problems when accessing WMC?

You may have installed an untrusted certificate on the server. Either you accept the untrusted certificate or you need to upload a trusted certificate to the server. For more information, see Update SSL Certificates . You can also replace the certificate in Write!'s installation folder under /platform/data/certificate and restart the service.

How do I install an SSL certificate in the Write! server?

The certifcate needs to be presented in the PEM format and named server.pem and server_key.pem. The public key certificate needs to be in server.pem and its private key needs to be in server_key.pem. To convert the certificate into the PEM format, there are various options. One of them is Open SSL: https//www.sslshopper.com/article-most-common-openssl-commands.html. The certificate needs to be issued to the Fully Qualified Domain Name (FDQN) under which the Write! server is accessible.

Why can't I save my data in the extension?

There are various causes and solutions for this problem:

• Make sure the Fiplana endpoint that is selected in your extension matches your intended endpoint. You can select the endpoint in the Property Panel > Server Settings.
• Ensure that Fiplana service is running on its respective machine. Try restarting the service or the machine if you aren't sure that the service is running properly.
• A firewall may block the server Writeback port (by default port 4000). You can test it by trying to ping the server url at its writeback port. The route correct response is Healthy.
• Write! license may have expired. You can check this in Write! Management Console (WMC) > Admin Area > Overview > License Information table. To get a new license, contact sales@insightsoftware.com or your Write! partner.
• Your Write! browser session may have expired. To renew it, click the Cancel button in any Write! extension or refresh the sheet containing a configured Write! extension.
• In the Edit and Form extensions, one of the extension data fields may have a wrong datatype set. Check the configured dimensions and measures and make sure their selected datatypes match the column types in their respective Write! endpoint.

Why can't I install Write! on the same server as Nprinting?

Since both Write! and Nprinting use RabbitMQ service, they can't be installed on the same server. They would interfere with each other.

Can I simply upgrade my Write! Version?

Yes, you can simply run the installation file of the new version on the server where Write! is installed and the version is updated automatically.

How can I change the reload type? Is it possible to trigger a task or partially load an app?

For more information on reload types, see General Settings.

When do you recommend a connection through the Server Side Extension and when through HTTP/HTTPS?

insightsoftware recommends you use the Server Side Extension only for minor scenarios within the corporate network. For any other usage outside the corporate network or for Qlik setups that use several cluster nodes, use HTTPS.

I have a feature request or an idea to improve a Write! Extension!

Please, submit feature requests at help.insightsoftware.com in the Innovations tab.

Edit

How can I hide dimensions or measurements?

You can hide dimensions or measurements using the Visible feature. You can configure the feature in the Property Panel separately for each dimension, measure or data column.

How can I edit several rows of a column at once?

Activate the Global Input feature for the row. You can activate global input for each dimension, measure or data column in the Property Panel by enabling the Allow Global Inputs property. The feature is available for most edit modes. For more information on edit modes, see Editor.

Is it possible to immediately show saved edited data in Qlik without reloading?

With Write! Client Hybrid, Write! data changes can be shown immediately after saving without a full reload of Qlik. To activate the feature, go to the Property Panel > Write! Hybrid in your Write! extension.

Other

Why is there no reload within the app?

Sometimes the app doesn't reload even though saving changes works within Write! extensions. It happens in the following cases:

1. The endpoint Reload Type is set to No Reload. To change that, edit the extension endpoint in WMC to allow full, partial or task reload according to your needs. For more information, see Endpoints.

2. The extensions load script isn't working. In this case, attempt a manual reload of your Qlik app. The reload may fail due to errors in the script. Make sure to fix any errors.

3. Section access is activated for this Qlik app. In this case, the user sa_engine needs to be added to the section access for Write! to enable reload initiation.

Note: For Qlik Cloud, the user who generated the API key must be designated as admin in the Section Access definition to ensure unreduced access to the app.

Are there any tutorial videos that I can watch?

Yes, follow this link to our YouTube channel.